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Rustem Bigari

PhD, Digital Transformation Expert. GovTech & AI Policy Advisor.

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  3. AI agent payback calculator

MODEL-01

AI agent payback calculator

Compare the cost of a support team against a scalable AI infrastructure.

What this model shows

How monthly savings and payback time change when headcount, salary, dialogue volume and model tier move. Headcount cost scales linearly; the AI infrastructure scales marginally.

Assumptions built into it

  • Per-dialogue processing cost is fixed by model tier: BASE 2 ₸, STANDARD 15 ₸, EXPERT 70 ₸.
  • A month is 30 days of the stated dialogue volume, with no seasonality.
  • The AI agent covers the same request mix as the team; no residual human handling is priced in.
  • Launch investment is a single CAPEX line, recovered from net monthly savings.
  • Based on the API pricing of SOTA-level models as of 2026.

Net saving per month (OPEX)

3,895,500 ₸

Team cost
3,900,000 ₸
AI running cost
4,500 ₸
Availability
100% (24/7)
Response time
< 5 sec
Payback period0.4 months
Model tier (LLM)The tier sets how complex a dialogue the agent can handle — and what each dialogue costs to process.
Your business parameters
What one employee costs you per month, including taxes, contributions and bonuses.

300,000 ₸

How many people currently handle inbound requests.

13

Average inbound dialogues. AI scales instantly, without new hires.

10

One-off budget for design, the knowledge base, CRM integration and tuning.

1,500,000 ₸

How it works

The calculator compares two models: linear scaling of headcount against marginal scaling of AI infrastructure, where cost grows only slightly under multiplied load.

What launch covers

  • Audit: designing the logic and integrating with the CRM.
  • Knowledge base (RAG): digitising regulations and price lists.
  • Prompt engineering: setting the tone of voice.
  • Testing: debugging against real dialogues.
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