CASE-05 · Infrastructure reform
National digital transformation of public administration
Reform perimeter of 300+ government entities: process reengineering, one data architecture, platform ecosystems.
- Role
- Chief Executive Director, DGSC
- Period
- 2019 — present
Key figures
- government entities in scope
- 300+government entities in scope
- platform ecosystems
- 2platform ecosystems
- unified situation center
- 1unified situation center
Kazakhstan's government launched a nationwide Digital Transformation Project to modernize public administration through business process reengineering (BPR) and full-scale digital integration across all sectors. The project aims to shift from fragmented, paper-based procedures to data-driven, proactive, and citizen-centric governance.
Directions
- Process reengineering
- Simplification and automation of workflows based on user experience.
- Unified data architecture
- Integration of national registers and analytics systems.
- Platform approach
- "Government for Business" and "Government for Citizens" ecosystems.
- AI-based risk management
- Proactive services that reduce bureaucracy and enable real-time decision-making.